No show in reservations from OTAs

ATTENTION! Cancellation, change of dates and statuses in reservations that entered the system from OTAs remain in the system and are NOT UPLOADED ON EXTRANETS.

Why is it impossible to cancel a reservation entered into the system through the OTAs?

Every extranet of any booking platform maintains its own record of reservations generated through their resource. All reservations are recorded in the accounting (list) of reservations in certain fixed room types.

When a reservation is canceled in the system, an increase in the number of rooms available for booking is uploaded to the OTAs. At the same time, in the account of bookings of the OTA itself, this reservation remains active. This leads to a discrepancy between the information in the point of placement system and the OTAs synchronized with it.

In case such a reservation is canceled by a guest, then according to previously booked dates, in the account of bookings of the OTA, one more free room will be displayed than it actually is, which may lead to overbooking.

(for more information about Auto-opening quotas, and how to avoid it, read the tutorial article)

General recommendations for working with the cancellation of reservations received through OTAs:

• all actions to change the information in the reservation are made exclusively on the extranet of the OTA. The channel sends all the changes made to the system and they are automatically recorded in the reservation;
• cancellations are recorded exclusively on the channel’s extranet. This is necessary for the correct uploading of information from the system to the channel and significantly reduces the risk of overbooking receipts;
• in case the cancellation set in the extranet of the channel does not enter the system within 10 minutes (regulation of the time of receipt of changes from the channel to the system) – you need to contact the OtelMS technical support, indicating the name of the channel and the reservation number, changes by which were not received.

You can mark the “No-show” status in the system for the following OTAs:

Booking.com;

Ostrovok.ru;

All Hotels Market.

This requires:

• Switch to the reservation viewing mode in the corresponding section “channel Information”;
• Press the “No-show” button within 48 hours from the date of arrival (this action is recorded in the history of changes).

A cancellation request is sent to the booking channel and the no-show status is recorded on its extranet. Information about the cancellation of the reservation comes from the channel and it is automatically canceled.

If the system does not have the option to mark “No-show”, this information must be entered on the extranet of the channel through which the reservation was received.

To do this, you should:

• Go to the extranet of the channel and visit the menu for working with reservations;
• Set the “No-show” status;
• Wait for the reservation cancellation from the channel, which will automatically open the room for further sales.