HRS.com regulations

Reservations

• Reservations deletion from sales channels and/or change their status remain in the system and are not uploaded to extranets.
• Change of check-in and check-out dates (number of days of stay) is carried out ONLY in extranets of sales channels.
• In case of not settling the guest, the status of “No show” is noted in the reservation on the extranet.
• CATEGORICALLY NOT RECOMMENDED to move the reservation received from the channel to another room type, because in case of canceling the reservation by a guest or channel, both room types will be available for sale, which may be a reason of OVERBOOKING.

Room types

Only 6 room types are managed.

1 below the base (single and double) and 3 above the level of comfort.

When importing, the system receives room types created on the extranet of the associated account. Here you need to match the room types. At the same time, the same room type in OtelMS can be tied to the base room type and then the part of the room stock is distributed to single occupancy, and the other part to double for a percentage (100 to 0, 50 to 50, 75 to 25). On the channel there are no parameters for congestion; the allocation of the number of rooms occurs in the rate settings.

Rates

IMPORTANT!!! According to HRS rules, room types should have different prices: economy <single, double> business, comfort, suite, juniorsuite, etc. double

If the cost of the room types is unloaded incorrectly, that is, it does not comply with the rules of the channel, then the balances are NOT UPDATED, which may be the reason of the OVERBOOKING.

If none of the rates allows you to do the correct unloading, it is recommended to create a separate rate and monitor compliance with price parity.

Restrictions

Important!!!! The setting of restrictions and conditions is configured for the basic (single and double) room type, other room types inherit these parameters.

Restrictions affect the ability to book at the rate as well as the availability of room reservations in room types.

• Closed – closes all rooms of the room type for sale at the rate to which the restriction is attached
• Closed to arrival – Not applicable
• Closed to departure – Not applicable
• Minimum length of stay – specify the minimum number of days of stay on reservations at the rate to which the restriction is attached, crossing the date on which the restriction is set only for the special, tradeShow, hotDeal and season rate types.
• Maximum length of stay – Not applicable
• Minimum length of stay on arrival – Not applicable
• Prepay fee – set, as a rule, in the grouping of rates, a point adjustment on priority prices, only rates tradeShow, season and hotDeal.

In the case of adding new rates, room types, types of accommodation on the extranet, it is MANDATORY to do a match with the system and unload it.

After fundamental changes and additional unloading it is MANDATORY to do the verification of information in extranets of channels.

You have to do additional unloading in case of:

• First connection to the channel
• Changes in allocation management of the channel
• Changes in the duration of the demand period (season)
• Adding/deleting rooms in an existing room type
• Matching of new room type/rate/restrictions with a sales channel
• After synchronization is turned off to optimize the Front desk and then turn it on

Technical support staff don’t have access to extranets of accommodation facilities registered in OtelMS, respectively, the relevance of the data on the extranet must be checked independently.